Welcome to Bones Cigar & Brew Co. We are committed to delivering quality products and prompt customer service. Because of the nature of our products, for health, safety, and quality‑control reasons, we do not accept returns or exchanges on cigars, coffee, accessories and bundled items. These products are sensitive to temperature, humidity, and handling. Once they leave our store, we cannot guarantee proper storage conditions, so returns are not accepted. All sales are final. Please review our policy below before making a purchase
Returnable Items
On a case to case basis, we will consider refunds, if product is defective. However, return will not be eligible if the item is not in its original condition, is missing, no proof of purchase or damaged parts not caused by us or return more than 7 days.
If your order arrives damaged or defective Contact us within 48 hours of receiving your item. Include photos and a brief description of the issue. We will review and assess and work with you to find a solution.
If we made an error with your order, we will correct it at no cost to you. Please notify us within 3 days or as soon as you receive your purchase.
To initiate a return or exchange, please contact our customer support team:
Email: info@bonescigarbrew.com Include: your order number, item(s), and reason for return