When an order is placed, it will be shipped to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on the Site. We use a third-party shipping agent to ensure the delivery of your purchased products. Regardless of the effort we put in to meet all delivery deadlines, we do not warrant the delays may not happen because of postal/carrier delays, logistics, or bad weather. However, we will keep you updated as much as we can, and you should be able to track your parcel’s progress.
Shipping Policy
At Bones Cigar & Brew Co. we aim to provide reliable, timely and compliant delivery of our products. Because we sell regulated tobacco items and sensitive consumables, our shipping procedures follow strict guidelines to ensure product integrity and legal compliance. Please review the details below before placing your order.
Due to federal and provincial regulations:
We ship using trusted carriers such as Canada Post, Canpar, UPS, Purolator, and FedEx. Delivery times vary based on destination and courier availability.
Delivery times are estimates only, not guaranteed and may vary due to weather, carrier delays, or high‑volume periods.
Shipping rates are calculated at checkout based on:
We do not mark up courier rates. All shipping fees are displayed before payment.
If applicable, free shipping will be offered once your order meets the minimum purchase amount displayed at checkout. Free shipping may exclude cigar products depending on regional regulations.
Once your order ships, you will receive:
Tracking updates are provided directly by the courier.
For orders containing cigars: Adult signature may be required upon delivery. Couriers may request government‑issued ID. Packages will not be left unattended. If a delivery attempt fails due to missing age verification, the customer is responsible for any re‑delivery fees.
Bones Cigar & Brew Co. is not responsible nor liable for any customs duties, taxes, or fees applied to purchased items. Costs incurred during and after shipping is customer's responsibility.
Bones Cigar & Brew Co. is not responsible nor liable for lost packages due to incorrect addresses, damaged or lost during shipping, damage by improper storage after delivery, delays caused by the courier. If you receive your order damaged, pleas contact the carrier to file a claim. Ensure to retain damaged goods and packaging.
At this time, we do not ship cigars internationally due to customs and tobacco regulations. Non‑tobacco merchandise may be eligible for international shipping depending on the destination.
Bones Cigar & Brew Co. Barton & Sherman Corridor Hamilton, Ontario, Canada. Pickup orders must be collected within 2days of notification.
For questions about shipping, delivery, or order status, please contact:
Email: info@bonescigarbrew.com Location: Hamilton, Ontario, Canada